Program won't open, it will but it closes when it's launching

Larox shared this problem 35 days ago
Solved

I'm trying to launch the program but it closes/shuts down as it's loading. I'm afraid to mess with it/installing it and reinstalling it as last time i did that my file corrupted. Please help i don't want to lose my file once again.

Comments (12)

photo
1

Sorry about that. Would you mind sending us the log files? Maybe there's information there about what could be going on.

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

photo
1

here's the log file.

Files: logs.log
photo
1

Thanks. Would you mind sending us a screenshot of the contents of this folder?

C:\Users\braya\Justinmind

photo
1

b37c3f689bbf66c6e7f9aab803978e5a

photo
1

Can you send us the files called layout.xml and preferences.xml that are inside the folder called 9.1.5?

photo
1

done

photo
1

Could you send us also the file layout.xml please?

photo
1

here it is.

photo
1

Can you try to delete the file preferences.xml and launch the application?

photo
1

That worked thank you so much!

photo
1

Thanks to you! You might have helped some other users too by sending us all that info!

photo
1

Hello,

The issue you were experiencing has been fixed in today's update.

Please let me know if you have any other questions.

Thank you,

-Chloe

photo