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Program won't open, it will but it closes when it's launching

Solved Larox 3 years ago

I'm trying to launch the program but it closes/shuts down as it's loading. I'm afraid to mess with it/installing it and reinstalling it as last time i did that my file corrupted. Please help i don't want to lose my file once again.

Replies (1)
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Sorry about that. Would you mind sending us the log files? Maybe there's information there about what could be going on.

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

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here's the log file.

Files: logs.log
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Thanks. Would you mind sending us a screenshot of the contents of this folder?

C:\Users\braya\Justinmind

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b37c3f689bbf66c6e7f9aab803978e5a

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Can you send us the files called layout.xml and preferences.xml that are inside the folder called 9.1.5?

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done

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Could you send us also the file layout.xml please?

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here it is.

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Can you try to delete the file preferences.xml and launch the application?

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That worked thank you so much!

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Thanks to you! You might have helped some other users too by sending us all that info!

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Hello,

The issue you were experiencing has been fixed in today's update.

Please let me know if you have any other questions.

Thank you,

-Chloe

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