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Unable to lock key: White spaces are required between publicId and systemId.

Marissa shared this problem 6 months ago

Known

I downloaded Justinmind version 6.4.1 as your sales team told me, because this seems to be the last version which is included in my maintenance period.

Everytime I try to enter my key I get following error:

/AwMDAsLChyMQHAFQCiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUpD4ACAFiQ8AUvwfnGjCFRdzn6gAAAAASUVORK5CYIIA

After that, I tried to check for updates. This message will pup up:

/4qgs39C4axcAAAAASUVORK5CYIIA

Thank you for your support!

Best reagrds.

The same problem

Comments (4)

Sonia Durán ● 6 months ago

Hi there,

Contact jim.sales@justinmind.com and they will help you sort this out.

Best,

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Marissa ● 6 months ago

Hello,

I did. This was the answer:

Hello Marissa,

Your key appears to be working normally from our end, please try downloading Justinmind version 6.4.1, which is the last one included in your maintenance period and register your key in that version.

For windows: http://d2ld3he4yll0xl.cloudfront.net/Justinmind_Prototyper_Windows_6.4.1.exe

For Mac: http://d2ld3he4yll0xl.cloudfront.net/Justinmind_Prototyper_MacOS_6.4.1.dmg

If the error message continues to pop up, please post your issue in our community-powered support portal. Our Support team will get back to you as soon as possible.

Best regards,

Gabriela | Sales Team

Should I write them again?

Best regards.

URL

Sonia Durán ● 6 months ago

Dear Marissa,

Can you try activating again your license key? We have applied some changes to your account.

Kindly let me know how it goes.

URL

Marissa ● 6 months ago

Hello Sonia,

it is working now.

Thank you very much!

Best regards,

Marissa

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