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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
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Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
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  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
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  Learn how to master UX and UI design
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Community Support Topic Problem Sharing and Comments

Connection error on app

Thais shared this problem 2 years ago

In Progress

Almost everytime I try to access a prototype on the app or test something on my device I get the error saying it's impossible to reach Justinmind's server. I have to keep trying and trying and trying and it's very hard to get any prototype working.

What is happening with the servers? Is there another way to access prototypes on the phone?

Files: 545829428505355...

The same problem

Comments (13)

Danielle Schneider ● 2 years ago

Hi there,

Try signing out of the app and then go to your settings. Make sure that 'Connect to your own Justinmind Server' is empty. If that doesn't work, we suggest reinstalling the mobile application.

Best,

Danielle

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Rodrigo ● 10 months ago

Hi Danielle,

I'm having the same problem, and I already tried signing-out and reinstalling it. Nothing works.

Please help!

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Danielle Schneider ● 10 months ago

We think there might be a general server error at the moment because we're getting other reports of similar issues. We're looking into this right now, and I'll update you ASAP.

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Danielle Schneider ● 10 months ago

Ok, everything should be resolved now. Can you try viewing the prototype again?

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David Centeno ● 10 months ago

Hello Danielle Schneider,

I'm also having a "Connection error" issue when signing in. I have not configured any proxy settings or authentication in the past and it worked fine.

I looked at the logs and this is the error:

Error connecting to Usernote while checking internet connection.

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Danielle Schneider ● 10 months ago

Can you try again? Maybe there was some problem with your internet connection

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David Centeno ● 10 months ago

@Danielle Schneider - I don't think I have problems with my connection. what else could be the cause?

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Yangyong209 ● 10 months ago

I'm having the same problem and I am in China

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Danielle Schneider ● 10 months ago

Hey David. We've noticed in the logs that you're connecting to http instead of https. Did you change that parameter somewhere?

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David Centeno ● 10 months ago

Nope, but could I change it back to Https?? how?

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Danielle Schneider ● 10 months ago

Sign out from the app (Help - Sign out). Then, in the Sign in dialog, click on Settings.

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David Centeno ● 10 months ago

screenshot of settings: I see that it's in https already. but still cannot connect

/e5e340cd03fc9a553da9a0f9b632d608

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Danielle Schneider ● 10 months ago

If it was working in the past and the settings are correct as per the screenshot, that might mean that some administrator of your company's network has either added a proxy or is blocking the connections of Justinmind somehow. You should check with them.

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