Cannot upload/share the prototype to the server "Unknown Error"

FX Yunianto W shared this problem 18 days ago
Known

When I am trying to share the prototype (teamwork/ share) it provides me an "unknown error" after a while during the uploading process:

Comments (11)

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Hello,


Please try again, there was an issue with the servers this morning.

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I have succeeded in uploading the prototype, but when I click "public prototype" it always loads more than 1 hour and ends "failed"

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We plan to launch some improvements this weekend. This issue should be fixed by Monday.

Please let us know if there are any other issues you are running into.

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the repairs should be done immediately, because I need this prototype for my work report.


another obstacle I encountered was when I wanted to "EXPORT DOCUMENTS"

it always loads more than 1 hour and ends "failed"

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If it's not too much trouble, could you attach your log files and prototype so then we can replicate the issue on our side?

You can find your log file by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


To attach your prototype you can compress it to a .zip/.rar and attach it here.

Let me know if you have any questions.


Thank you kindly,

-Chloe

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attached I send the prototype in rar form

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attached I send the prototype most updated in rar form

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hey chloe, Is this problem unsolved?

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Hello,

Thank you for your patience. We are still working on a solution but in the meantime you can use the option File - Export - Customized Document and then select a subset of screens every time.

Please let me know if you have any other questions while we're working on a solution.

Thank you,

-Chloe

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Hi Chloe, why can't I export documents until now ?

this is the result of my document export :

/9d1007072a2527f759054e82044c0300

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Hello,

Thank you for your patience, our team is still working on a solution. I will update you once we have fixed this issue.

Please let me know if you have any other questions.

Thank you,

-Chloe

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