Cannot draw a connection between components in the scenarios editor.

Brad Hall shared this problem 2 years ago
Not a Problem

I'm unable to draw components between 2 components in the scenarios editor. I currently have 11 scenarios and my file is saved as a shared prototype where scenarios have to be unlocked.


It was previously working but after pulling down the latest commit, it just doesn't work anymore.


I have had this happen before and had to recreate the scenario from scratch. This feature is flakey at best.

Comments (13)

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I fixed the issue by saving a copy locally. I'll later update the teamwork .vp file on JIMs shared prototype servers.


Not great but at least I can continue working. Sorry to be a pain but i'm really maximising every single feature in JIM. So I'm probably always one step away from hitting the boundaries of the app and and finding bugs.

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It has done it again. I was working locally and it was fine. The moment I reshared the prototype under the "teamwork" menu item it reverted back to really glitchy behaviour.

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Hi Brad,


We're sorry that you're encountering this. In order to assist you, can you describe what's happening in more detail? Do you see an error message? If possible, could you please create a video capture?


Best,


Sonia Durán

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0a. Create a prototype and add a scenario based on a mixture of existing and new screens.


0b. Repeat 0a to create all scenarios


0c. Share prototype with team (via Teamwork > Share prototype)


1. Open shared prototype (Teamwork > Open shared prototype)


2. After prototype has downloaded goto scenarios tab


3. Lock scenario in the scenario panel to work on it


4. Add a 2 new screens, decisions or actions (A and screen B)


5. Try to draw a connection between them


Trying to draw a connection I get presented with the attached cursor and the line won't draw. The same icon is also presented for connecting existing screens. I can delete connections but I can't create them.


To fix the issue I have to save the file locally (File > save a copy), close justinmind and open the local copy. I can then create connections between items.


998568781b4406b1ff330c485e913b43

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Hi Brad,


Unfortunately this is a bug. Our development team has already been informed. Thank you for reporting it.


Sorry for any inconvenience.


Best,


Sonia Durán

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Hi Brad,


Unfortunately it is a bug. Our development team has been informed about it.


Thank you for reporting it and sorry for any inconvenience.


Regards,


Sonia Durán

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I'm having the same problem.

Working on a Mac and the little arrows don't appear.

I can just drag/move the components but there is nothing to use to connect.

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Hi Tiago,


Thank you for taking the time to report this. I have already informed about your issue to our development team and ask them to speed the process of solving this bug. Sorry for any inconvenience.

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I need to switch to another tool again to specify scenarios - and this makes one always think about doing everything in the same place.

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Has this bug for scenarios been fixed? Looking forward to trying this...


(I have the prof license subscription if that matters)

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thanks in advance...

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Dear Donna,

Unfortunately not. I will report again this to our development team so they can take it into account.

Best,


Best,

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so this problem is not yet solved?

i am using mac and still not seeing the little two arrows when i select the screen

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Dear Simony,


Unfortunately not yet. Sorry for any inconvenience.

Best

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