Cancelation of Subscription

Patrick Ashmun shared this question 2 years ago
Answered

I am creating a prototype and have purchased a year subscription. If I cancel my subscription just so that my credit card doesn't get charged again a year from now, will this invalidate the year I've already purchased?

Best Answer
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Refer to our FAQs to learn about how to cancel or delete an account.

Comments (9)

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Hi,


Thanks for your help, but i could not find "Account actions" in my "Your account settings"?


I have subscribed for free version.


Thanks ,


Shankar.

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So, what about an expired trial account tied to an email address that was made a publisher on a paid account? Would I need to unregister that key on that email address, delete the user, then re-add it?


When I log in and try to go to my old account, I get a modal blocking me from being able to delete my account from settings. I want to delete it so I don't see the old account in the dropdown list.

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Hi Josh,


This means that your online account and its data will be deleted after your subscription is cancelled. Your application will revert to the free version as well. However, all of your local data will remain and will still be accessible and be able to be viewed in the application. Once you want to restart your subscription, you can reupload your prototypes to your online account again.


Best,


Danielle

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Thanks Danielle!

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Is there any other way to share prototypes and their comments, on the free version? Is there a way to export a layout of all screens with the comments next to each object?

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Hi Josh,


The only option you have is to download your prototypes from your cloud account and save them locally. Then you will be able to open them with your free account and visualize the comments that had been created however you won't be able to create new comments or share your prototype with the free version.


Best,


Sonia Durán

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Hi Patrick,


If you have just purchased a year subscription and you cancel the account you will be able to use the year you have already payed. Once the year finishes your account will be cancelled automatically.


Best,


Sonia Durán

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Hi Patrick,


If you have just purchased a year subscription and you cancel the account you will be able to use the year you have already payed. Once the year finishes your account will be cancelled automatically.


Best,


Sonia Durán

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Refer to our FAQs to learn about how to cancel or delete an account.