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Community Support Topic Question Subscriptions & Licenses

Cancelation of Subscription

Patrick Ashmun shared this question 3 years ago

Answered

I am creating a prototype and have purchased a year subscription. If I cancel my subscription just so that my credit card doesn't get charged again a year from now, will this invalidate the year I've already purchased?

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Josh2876

Freezing my Premium account

Hi. I need to freeze my premium account for a month as I will not be using JIM in August. I just went to cancel and it said, "all your data and customizations will be deleted forever. This action can't be reverted."

What exactly does this mean? Does it just mean that my online account & all its data will be deleted, and when I want to start paying again i just have to create a new account and upload any proto's I want to share again?

I wont lose any of my JIM projects on my mac will I?

shankar

Hi,How do i delete an account?

Hi,

I would like to know how to delete my account?

Justin Chu

Account cancellation and refund for subscription

Hi, My account automatically renewed for another year until 2018.

I've not been active on this account and I just cancelled the subscription.

What can I do to refund my account for next year which I was already charged for?

Please help me.

Thanks,

Best regards,

Justin

Esemosipaul

Stop debit or refund subscription

Hello,

I have not used Justinmind in a long while as i forgot that I had the software and had no need for it. Account is esemosipaul@gmail.com.

I only got a debit alert from my bank this morning to my shock. I have not use it in several months (i am sure you can verify this). Neither do i have need for it anymore. I completely do not need a renewal.

Please, be kind to stop the debit or refund me. I hope to hear from you.

Regards,

Paul Mosimabale

The same question

Best Answer

Danielle Schneider ● 14 months ago

Refer to our FAQs to learn about how to cancel or delete an account.

Comments (9)

shankar ● 5 years ago

Hi,

Thanks for your help, but i could not find "Account actions" in my "Your account settings"?

I have subscribed for free version.

Thanks ,

Shankar.

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Bart Welt ● 4 years ago

So, what about an expired trial account tied to an email address that was made a publisher on a paid account? Would I need to unregister that key on that email address, delete the user, then re-add it?

When I log in and try to go to my old account, I get a modal blocking me from being able to delete my account from settings. I want to delete it so I don't see the old account in the dropdown list.

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Danielle Schneider ● 3 years ago

Hi Josh,

This means that your online account and its data will be deleted after your subscription is cancelled. Your application will revert to the free version as well. However, all of your local data will remain and will still be accessible and be able to be viewed in the application. Once you want to restart your subscription, you can reupload your prototypes to your online account again.

Best,

Danielle

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Josh2876 ● 3 years ago

Thanks Danielle!

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Josh2876 ● 3 years ago

Is there any other way to share prototypes and their comments, on the free version? Is there a way to export a layout of all screens with the comments next to each object?

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Sonia Durán ● 3 years ago

Hi Josh,

The only option you have is to download your prototypes from your cloud account and save them locally. Then you will be able to open them with your free account and visualize the comments that had been created however you won't be able to create new comments or share your prototype with the free version.

Best,

Sonia Durán

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Sonia Durán ● 3 years ago

Hi Patrick,

If you have just purchased a year subscription and you cancel the account you will be able to use the year you have already payed. Once the year finishes your account will be cancelled automatically.

Best,

Sonia Durán

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Sonia Durán ● 3 years ago

Hi Patrick,

If you have just purchased a year subscription and you cancel the account you will be able to use the year you have already payed. Once the year finishes your account will be cancelled automatically.

Best,

Sonia Durán

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Danielle Schneider ● 14 months ago ●

Refer to our FAQs to learn about how to cancel or delete an account.

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