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Asking configure proxy when its already configured

Simas shared this problem ago

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When program is opened there is a "sign in" button at the top right corner, when i click on, its shows network error and asks to configure proxy:

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Then i click on configure proxy and type in proxy settings like this:

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Then apply -> OK, and when i click again on sign in button, its shows me the same network error. I am pretty sure my proxy settings are good, because its configured in other apps, like Zoiper5 and is working. Actually in zoiper its configured in configure file, like this:

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The same problem

Replies (3)

Victor Conesa ● 13 months ago

Could you please send us the log files?

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

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Simas ● 13 months ago

Logs attached. As I see in the logs file, the program tried to access http://www.justinmind.com/54.192.229.3, http://www.justinmind.com/54.192.229.32, http://www.justinmind.com/54.192.229.88, http://www.justinmind.com/54.192.229.44

I tried to open these pages and got same result:

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Files:

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Victor Conesa ● 13 months ago

Your proxy is blocking the connection. Try with the http configuration instead of SOCKS. If that doesn't work, you'll need to contact your network administrator.

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Simas ● 13 months ago

Tried both socks and http/https - same result. What exceptions are needed to add to proxy settings?

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Victor Conesa ● 13 months ago

Then is a thing with your proxy. You'll need to contact whoever is in charge of that proxy and ask him why is it blocking the connections from your Justinmind.

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Simas ● 13 months ago

Can you tell me what exceptions need to be done? What address/server this program is trying to access? Because justinmind.com is not blocked, i can open it.

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Victor Conesa ● 13 months ago

Again, your computer is accessing internet through another computer called 'proxy'. That computer is managed by some person and it's that person who decides what applications can connect out of your network. Justinmind can open even if that proxy is not allowing any connections but when it tries to do the 'sign in', that 'proxy' computer is blocking it. You'll need to ask your network administrator to let Justinmind pass the proxy or ask him for the user and password of the proxy.

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Simas ● 13 months ago

Yes, I know how proxy works. And what i am asking is, when i click sign in, what server the program is trying to access? I need this server name or IP, so proxy admins could do exceptions in that proxy sever. Or you dont know what server Justinmind app is trying to access. Maybe it is better to turn on proxy tracking and find out.

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Simas ● 13 months ago

We tried to turn on tracing on proxy sever and nothing was blocked. As you can see, proxy is not blocking justinmind.

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Victor Conesa ● 13 months ago

From the screenshot it looks like it is somehow blocking it. There are no 'green' arrows for justinmind.com

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Simas ● 13 months ago

When its blocking something, then its red X near address. Now there is no red X

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Victor Conesa ● 13 months ago

would you mind uninstalling the application and download the final release from here https://www.justinmind.com/download ? We've changed some compatibility things for some special proxies and that might work for you as well.

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