Add users using a .csv file

Cristian Moral shared this problem ago

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I am trying to add several users (students) to my account (classroom license), but when I click on the "Import" button, nothing happens (users are not imported, but there is neither any message). What can I do?

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Danielle Schneider ● 3 years ago

Hi Cristian,

So sorry about that! We need some information in order to know what's causing this error. First, how large is your .csv file in mb? Second, what browser were you using to upload the file? Does this also occur for another Internet browser?

Best,

Danielle

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Cristian Moral ● 3 years ago

Hi Danielle,

The .csv file is pretty small (19 kB), and I used both Safari and Chrome (both in Mac and Windows environments). I send you the .csv file in case there any problem with it.

Best regards,

Cristian

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Danielle Schneider ● 3 years ago

Hi Christian,

You need to use the comma as the delimiter of his CSV file instead of the semicolon you are currently using. If you are using Excel to export your CSV data, this could be helpful.

You also need to fix the file you're using because some names contain the ‘,’ character instead of ‘ñ’ character.

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