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JIM crashes in property tab all the time in Windows 11.

Known Kwanitt 3 months ago

Hi,

I started using JIM in Windows 10 as a trial user without any issues. Afterward, I subscribed as a paid user and have been using JIM on my new computer running Windows 11. Occasionally, when I change color property and no problem in other areas, JIM crashes every now and then. I have to save my work quite often to prevent losing my work.

I don't see anyone having this problem reported. Any suggestions?

Thanks,

KW.

Replies (3)
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Hello, sorry for the inconvenience, could you please send us the logs:

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thank you.

Greetings.

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Hi,

Thank you for your prompt response. I've attached both files as you requested.

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Hello, could you please update to the latest version and let me know if the problem persists.

https://www.justinmind.com/download

Greetings.

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