JIM crashes in property tab all the time in Windows 11.
Hi,
I started using JIM in Windows 10 as a trial user without any issues. Afterward, I subscribed as a paid user and have been using JIM on my new computer running Windows 11. Occasionally, when I change color property and no problem in other areas, JIM crashes every now and then. I have to save my work quite often to prevent losing my work.
I don't see anyone having this problem reported. Any suggestions?
Thanks,
KW.
Hello, sorry for the inconvenience, could you please send us the logs:
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thank you.
Greetings.
Hello, sorry for the inconvenience, could you please send us the logs:
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thank you.
Greetings.
Hi,
Thank you for your prompt response. I've attached both files as you requested.
Hi,
Thank you for your prompt response. I've attached both files as you requested.
Hello, could you please update to the latest version and let me know if the problem persists.
https://www.justinmind.com/download
Greetings.
Hello, could you please update to the latest version and let me know if the problem persists.
https://www.justinmind.com/download
Greetings.
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