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Constant crashing on macOS Monterey Apple M1 Max

Known Karl 6 months ago

Justinmind 9.5.5 crashes constantly (e.g. multiple times in an hour) under macOS Monterey on a 2021 MacBook Pro with the M1 Max chip. There does not seem to a pattern: it sometimes crashes immediately on start up, other times while making edits and sometimes while working with a local simulation in the browser.

Log file attached

Replies (16)

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Hello,

Thanks for the information, we will be sending the logs to our specialist and we will get back to you.

Greetings.

Ria.

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Hi Karl,

could you please send us your vp.

Thanks.

Ria.

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It's too large to attach to the forum. Should I open a support ticket?

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Hi Karl, you can use wetranfer, generating a link for us to download.

Greetings.

Ria.

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Hello,

Thanks for the information, we will get back to you soon.

Greetings.

Ria.

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Hi Karl, Does it crash only when you use teamwork or if it also happens when you are not editing a shared prototype? Can I ask you to send the other log file (logs.log.1)?

Thanks

Greetings.

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It crashes under all circumstances, even when no prototype is open. For example, I just launched it and it showed the welcome window but crashed before I could even click anything.

I don't see a file named logs.logs.1, but I have attached the logs file from just now

Files: logs.log
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Thanks for the information, we will get back to you soon.

Greetings.

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Hello Karl, we need you to send us some additional logs.


You have to go to the Applications folder. Then in Justinmind.app right click and hit "Show Package Contents". The file is inside the "Contents / Java" folders and its name has the format: "hs_err_pid [random number] .log".


Also, if you have a "[random number] .log" file in the "Contents / Java / Configuration" folder.

Thank you

Greetings.

Ria

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I have attached a zip with the hs_err_pidxxxx.log files. There was no log file in the configuration folder.

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Thanks Karl, we will be back with you soon.

Greetings.

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Hello Karl,

Could you tell me what version of macOS Monterey you have?

Thank you.

Greetings

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Monterey 12.0.1 (About this Mac screenshot attached)

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Thanks Matheus for the information, we will get back to you soon.

Greetings.

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Mine is crashing as well, on a recently created project - nothing created yet, just user flows. Do you guys know what may be happening? Apple M1 Pro 16' on Monterey 12.0.1

edit: i've just uploaded a crash file the Mac generated. Also, it seems like whenever I change the focus from the app it crashes, like with an alt+tab or even just by clicking in another app in the dock. Very strange. I can't forget to save whenever i'm changing apps now. You should remember that too Karl.

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Thanks Matheus for the information, we will get back to you soon.

Greetings.

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Hello,

Same issue on my Apple M1 Pro 16' on Monterey 12.0.1

Any update coming soon ?

Thanks

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Hello, thank you for the information, we will get back to you soon.

Greetings.

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3

Hello, here is a link where you can download the installer for version 9.6.0 with the solution to the problem. Please try and let us know how it went.

https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg

Regards.

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i've used this version for the entire day and it didn't crash at all. I'll give feedback tomorrow to see how it goes, but looks good

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I've also used this version all day without a single crash. Thank you for staying on this and getting us a fix. Will this test version automatically update when this fix is incorporated into a release version?

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Hello Karl, I am glad that the problem has been solved, the fix for this problem will be implemented in the next update.

Greetings.

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Hello, I got the problem too. already installing the new version v9.6, still constantly quit undexpectedly.

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hello, you have Apple M1 Pro 16 'on Monterey 12.0.1, I install the version:

https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg

and it still fails, could you please send us the logs:

LOGS --------------

You can find them by following this file path:

On Mac: [folder of the user] /justinmind/version/logs.log

On PC: (C: // users / youruser / Justinmind [version] /logs.log)

There may also be a file called logs.log. 1 in that folder. If it's also listed, please attach it as well.

Thank you.

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