You don't have access to any active account

KEB shared this problem 5 months ago
Solved

Hi. When I clicked 'view on device' button, to view on my device, it popped up this error message.

"You don't have access to any active account"

Of course I have a Professional annual subscription.


How can I view my prototypes on smart phone device, with out sharing on project?

Best Answer
photo

The issue is that the 'Last simulated prototype' folder in your online account is archived. If you move the folder out of the archive, everything should work correctly.

Comments (2)

photo
1

The issue is that the 'Last simulated prototype' folder in your online account is archived. If you move the folder out of the archive, everything should work correctly.

photo
1

Exactly!

Thank you 3,000

photo