"you are trying to open a prototype made with a higher version"

kima_de shared this problem 2 years ago
Known

Hello, I can´t open the prototype file of another user.

""you are trying to open a prototype made with a higher version""


We have the same version & the last update (7.4.0).

My operating system is WIN7, the other one is MAC OS.

What can I do?

Thanks for your help

Mathias

Comments (5)

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Hi Kima,

This is happening because the other user has created the protoype with a higher version, so you should upgrade to version 7.5.0.

Best,

Sonia Durán

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Hi Sonia,


thanks for your answer.

When I check for an update in Justinmind (Help - Check for Updates), I get the hint that I have the latest version.

"You´re up to date! Justinmind Prototyper 7.4.0 is the newest version available."

I can´t see a version 7.5.0.

Do you know why?

Best wishes,

Mathias

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Hi Mathias,


Can you confirm that you are connected to the internet properly? Also please check out that at "FIle" / "Preferences" / "URL for Updates" contains the same URL as the screenshot attached.


Meanwhile, you can download our last version here: https://www.justinmind.com/download. Please make sure before installing, to deactivate the key "Help" / "Unregister key"


Kindly let me know how it goes.


Best,


Sonia Durán

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Hi Sonia,


you were right with the internet connection.

There was no connection between Justinmind and the internet.

However, Justinmind has not displayed the error.

Our network admin could fix it.

Now it´s working.


Thanks for your help! :)


Best regards,


Mathias

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Hi Mathias,


Great! Glad to hear you got it to work!


Best,


Sonia Durán