When exporting project as images, they don't include background

Lisa Tassone shared this problem 1 year ago
Known

Hi there,


I have built an adaptive prototype which has both tablet and mobile screens. The background of each screen is just the colour of the template I apply. When exporting, it clips the screen to the content and not the canvas size as below:


11f5e7715f4075e993c5d9c1c8500c71


By doing this it makes the images useless, especially for uploading to user testing software.


Am I doing something wrong or is there a way to work around this?


Thanks,


Lisa

Comments (3)

photo
1

Hi Lisa,


Can you attach a snippet of your vp file here (.rar extension) so I can do some tests ?


Best,


Sonia Durán

photo
1

Hi Sonia,


As requested I have attached the vp file. I have not used rectangles for the background as the canvas itself should suffice and makes the centering of content seamless.

photo
1

Hi Lisa,

After some analysis we have detected it's a bug that will need to be fixed by our development team on future updates. Meanwhile as a workaround you could place a hotspot at the bottom right corner (see the screenshot attached).

Sorry for any inconvenience.

Best,

Sonia Durán