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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
Examples
Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
Learn
- Help Center
  
  Training and User guides
- Q&A forums
  
  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
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Community Support Topic Problem Uncategorized

Viewing prototype on my device

Lamar Mills shared this problem 21 months ago

In Progress

I'm unable to view my prototype on my device. Is this because I'm in the trial? If not, what can I do to resolve?

The same problem

Comments (5)

Danielle Schneider ● 21 months ago

You should be able to view your prototype on your device even when you're using a trial.

Can you list the steps you take to try to view your prototype on your device? This will help us figure out where the problem is.

Reply URL

Lamar Mills ● 21 months ago

Thanks for your response. Yes, I click “view on device” on my laptop. Then, open the Justinmind app on my device. I select the prototype I want to see then it gives me a blank white screen. Not sure what I’m doing wrong.

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Danielle Schneider ● 21 months ago

Thanks for the info. Does this happen for all prototypes or just one in particular? If it's just one in particular, can you attach it here in .zip format so we can test this?

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Lamar Mills ● 21 months ago

I only have one prototype at this point. If I attach the zip here, will it be public? Is there any way to provide it to you outside of a public forum?

URL

Danielle Schneider ● 21 months ago

It will be public. Alternatively, you can create another prototype with less information/design and try to view that on your device. If the same thing happens, you can attach that prototype here instead.

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