View on Device no longer working, error when publishing

Mark Densham shared this problem 1 year ago
Known

Really like the software but a few screens in on an iPhone design and I can no longer View on Device as I get "Share Prototype : The Publish Process could not be completed. Unexpected error. The operation could not be completed" when I hit the View on Device button. Simulate works fine. I have rebooted and restarted the app no avail. Any ideas ?

Comments (2)

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I am trailing this for a significant software development project , if basic features like this fail and no response on issue when raised it is hard to recommend which would be a real shame.

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Hi Mark,


We're sorry you're encountering this error as this usually occurs very randomly. We suggest that you try restarting the application, as that almost always fixes the error. If that's not the case as prevention measure, can you try clicking "Share / Share" and see if your prototype is being published into the online account. Also, please let me know if on your online account you have a folder named "Latest simulated prototypes" .

Kindly let me know how it goes.


Best,


Sonia Durán