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v9 "unexpected error" when "Open Shared prototype"

Known Cameron Gull 22 months ago

When selecting "Open Shared Prototype", I get "Warning. Unexpected error. The operation could not be completed."

Any suggestions? (our workaround is to use 8.7 instead).

Replies (3)
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Hello,

Thank you for reaching out. If it is possible, could you attach your prototype here so we can take a look at it? You can compress it to .zip/.rar and attach it below.

Please let me know if you have any other questions.

Thank you kindly,

-Chloe

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f2bd01f36e75262083f3549eae75808d

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Hello,

Thank you for reaching out. If it is possible, could you attach your log file here so we can take a look at it?

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thank you!

Ria.

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