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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
Examples
Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
Learn
- Help Center
  
  Training and User guides
- Q&A forums
  
  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
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Community Support Topic Problem Uncategorized

Urgent - I can not access to open the application

Carina Ferrario shared this problem 2 years ago

Known

Hi, I downloaded the application, but I could not access.

1. I have paid the annual subscription.

2. When downloading and trying to open the application, the first error appears (image1)

3. Modify proxy settings with data I found on the internet (url + port 443)

4. Now the following error appears (image2).

5. I have uninstalled and tried again and now point 4 appears

I need to use the application very urgently. Thank you

Files: image1.png image2.png

The same problem

Comments (3)

Danielle Schneider ● 2 years ago

Hi Carina,

Apologies for any inconvenience. Can you send us your log files? You can find the logs by going to:On PC: C://users/youruser/Justinmind[version]/logs.log On Mac [folder of the user]/justinmind/version/logs.log

Best,

Danielle

Reply URL

Carina Ferrario ● 2 years ago

Good morning Danielle, Thanks for your attention. I attach the file.

Files: logs.log

Reply URL

Sonia Durán ● 2 years ago

Dear Carina,

The only thing we can see on your logs is that there are some connection errors. Are you using a proxy connection, firewall, antivirus?

Best,

URL