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Product
- Prototyping tool
  
  Design hi-fi prototypes for web & mobile apps
- Remote Collaboration
  
  Share and get feedback
- Enterprise
  
  UX platform for all your teams
Examples
Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
Learn
- Help Center
  
  Training and User guides
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
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New Topic

Community Support Topic Problem Uncategorized

Urgent - I can not access to open the application

Carina Ferrario shared this problem 2 years ago

Known

Hi, I downloaded the application, but I could not access.

1. I have paid the annual subscription.

2. When downloading and trying to open the application, the first error appears (image1)

3. Modify proxy settings with data I found on the internet (url + port 443)

4. Now the following error appears (image2).

5. I have uninstalled and tried again and now point 4 appears

I need to use the application very urgently. Thank you

Files: image1.png image2.png

The same problem

Comments (3)

Danielle Schneider ● 2 years ago

Hi Carina,

Apologies for any inconvenience. Can you send us your log files? You can find the logs by going to:On PC: C://users/youruser/Justinmind[version]/logs.log On Mac [folder of the user]/justinmind/version/logs.log

Best,

Danielle

Reply URL

Carina Ferrario ● 2 years ago

Good morning Danielle, Thanks for your attention. I attach the file.

Files: logs.log

Reply URL

Sonia Durán ● 2 years ago

Dear Carina,

The only thing we can see on your logs is that there are some connection errors. Are you using a proxy connection, firewall, antivirus?

Best,

URL