Urgent - I can not access to open the application
Hi, I downloaded the application, but I could not access.
1. I have paid the annual subscription.
2. When downloading and trying to open the application, the first error appears (image1)
3. Modify proxy settings with data I found on the internet (url + port 443)
4. Now the following error appears (image2).
5. I have uninstalled and tried again and now point 4 appears
I need to use the application very urgently. Thank you
Hi Carina,
Apologies for any inconvenience. Can you send us your log files? You can find the logs by going to:On PC: C://users/youruser/Justinmind[version]/logs.log On Mac [folder of the user]/justinmind/version/logs.log
Best,
Danielle
Hi Carina,
Apologies for any inconvenience. Can you send us your log files? You can find the logs by going to:On PC: C://users/youruser/Justinmind[version]/logs.log On Mac [folder of the user]/justinmind/version/logs.log
Best,
Danielle
Good morning Danielle, Thanks for your attention. I attach the file.
Good morning Danielle, Thanks for your attention. I attach the file.
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