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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
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Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
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  Training and User guides
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  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
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  Learn how to master UX and UI design
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Community Support Topic Problem Uncategorized

Uninstall error

Sarisg shared this problem 4 months ago

In Progress

I've download your program for evaluation and i can't uninstall it.

Please help

Files: error.png

The same problem

Comments (10)

Danielle Schneider ● 4 months ago

Make sure Justinmind is not running in the background. You can also restart and launch the uninstaller.

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Sarisg ● 4 months ago

Danielle thank you for your reply.

I've done all above suggestions , but nothing changed. I getting again the same error.

Finally i decide to delete everything from "Program files (x86)" folder.

I had many years to do this kind of uninstall :(

Very very bad experience.

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Danielle Schneider ● 4 months ago

That's very odd - thanks for letting us know about this. Apologies for any confusion or inconvenience due to the error.

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AC ● 2 months ago

I'm having the same problem. Tried to uninstall the program in different ways and also restart de the computer, but still get the same error as Sarisg above. Any solutions to this problem yet?

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Danielle Schneider ● 2 months ago

If you open your Task Manager, do you see any process for Justinmind there? If so, kill those processes and you should be able to uninstall.

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AC ● 2 months ago

I've tried that, but there are no open processes for Justinmind.

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Naomi Bloch ● 2 months ago

I have exactly the same issue. Free trial download Justinmind Prototyper 8.7.4 on Windows 10. No app process or identifiable background processes open (i.e., with a Justinmind logo or starting with the letter "J').

Yes, I tried restarting my machine and immediately uninstalling. Once I start the uninstall, an au_.exe Justinmind process does appear, which I assumed was the uninstall file itself. If I end that process, the uninstall process quits.

Screencap attached.

Files: justinmind-unin...

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Danielle Schneider ● 2 months ago

Thanks for the info, all. Unfortunately we've been unable to reproduce this problem consistently so far, but we're working identifying the cause behind the errors. Here's what you can try instead in the meantime:

- Use the Uninstall.exe inside the installation folder (if you've not already done so)

- Use the Windows Command Prompt: Navigate to Justinmind Prototyper 8.7.6 (or whichever version you have) installation folder and execute the following command

Uninstall.exe /S

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AC ● 2 months ago

Deleting it in the Command Prompt worked. Thank you for your support.

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Naomi Bloch ● 2 months ago

Yes, command prompt solution worked here too, thanks.

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