"Unexpected Error. The commit process could not be completed"

Justin Jones shared this problem 2 years ago
Solved

Every time I try to Commit All I receive the following error message: "Unexpected Error. The commit process could not be completed"


I have tried restarting Justininmind and my entire system, but this does not resolve the issue.

Comments (4)

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1

Hi Justin,

We're sorry that you're encountering this. We will need the log files in order to check if there is any relevant information.

You can find the logs here:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log


Best,

Sonia Durán

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Hello Sonia,


Attached are the logs.


I am also getting the following error message now when attempting to re-share:

"Share Prototype

the publish process could not be completed. unexpected error. the operation could not be completed."

Files: logs.log
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Hi Justin,

Does this happen randomly or systematically? Also, please try reinstalling the app. You can download a fresh copy here: justinmind.com/download

Make sure to unregister your license before you uninstall the previous version by going to Help -> Unregister key. Also, take into account that everything that has not been committed will not be saved.

Kindly let me know how it goes.

Best,

Sonia Durán

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Hello Sonia,

It appears the my Key was no longer associated with my account. I re-registered my key and have had no issues of this nature since.

Thank you for you assistance.

Best,

Justin