"Unexpected Error. The commit process could not be completed"

Hi Justin,

We're sorry that you're encountering this. We will need the log files in order to check if there is any relevant information.

You can find the logs here:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

Sonia Durán

Hello Sonia,

Attached are the logs.

I am also getting the following error message now when attempting to re-share:

"Share Prototype

the publish process could not be completed. unexpected error. the operation could not be completed."

Hi Justin,

Does this happen randomly or systematically? Also, please try reinstalling the app. You can download a fresh copy here: justinmind.com/download

Make sure to unregister your license before you uninstall the previous version by going to Help -> Unregister key. Also, take into account that everything that has not been committed will not be saved.

Kindly let me know how it goes.

Best,

Sonia Durán

Hello Sonia,

It appears the my Key was no longer associated with my account. I re-registered my key and have had no issues of this nature since.

Thank you for you assistance.

Best,

Justin