-
All-in-one prototyping tool
-
Hi-fi prototypes for Websites & Web Apps
-
Create lifelike iOS & Android prototypes
-
Share and get feedback
-
Requirements management
-
Sketch, JIRA and more
"Unexpected Error:null" when i am opening up justinmind..
Answered
I have just subscribed for the justinmind, and i have register the key which i have received after subscription and downloaded the version 6.1.1 in my laptop, but when i am opening it up, it shows me the error which says "unexpected error:null"..
why this is happening ? i have paid for this product and without start using it, it gives me this error, disappointing :(
The same question
Hi Kumar,
Please send over the following files to us:
For MAC users:
[folder of the user]/justinmind/6.2.0/.metadata/.log
[folder of the user]/justinmind/6.2.0/configuration/.log
[folder of the user]/justinmind/6.2.0/logs.log
These log files are inside a hidden folder so first you’ll need to enable hidden files on your Mac, you can follow the instructions from this link:
http://www.mikesel.info/show-hidden-f...
For PC users:
- The list of the contents of these folders: c:usersyouruserJustinmind(any folder you find inside)
- The file called 'logs.log' inside those folders
- The file .log located in c:usersyour userJustinmind(any folder you find inside).metadata
- The files ending in .log inside c:usersyour userJustinmind(any folder you find inside)configuration if any
Best,
Marc
I am also facing the same issue, just now registered with the Subscribed Key received through Email and after restart it says Unexpected Error:null
Could you send your logs.log file located on Justinmind folder to us?
Best,
Lidia
Comments have been locked on this page!