"Unexpected Error:null" when i am opening up justinmind..

Kumar Katariya shared this question 3 years ago
Answered

I have just subscribed for the justinmind, and i have register the key which i have received after subscription and downloaded the version 6.1.1 in my laptop, but when i am opening it up, it shows me the error which says "unexpected error:null"..


why this is happening ? i have paid for this product and without start using it, it gives me this error, disappointing :(

Comments (3)

photo
1

Hi Kumar,


Please send over the following files to jim.support at justinmind.com:


For MAC users:


[folder of the user]/justinmind/6.2.0/.metadata/.log


[folder of the user]/justinmind/6.2.0/configuration/.log


[folder of the user]/justinmind/6.2.0/logs.log


These log files are inside a hidden folder so first you’ll need to enable hidden files on your Mac, you can follow the instructions from this link:


http://www.mikesel.info/show-hidden-f...


For PC users:


- The list of the contents of these folders: c:usersyouruserJustinmind(any folder you find inside)


- The file called 'logs.log' inside those folders


- The file .log located in c:usersyour userJustinmind(any folder you find inside).metadata


- The files ending in .log inside c:usersyour userJustinmind(any folder you find inside)configuration if any


Best,


Marc

photo
1

I am also facing the same issue, just now registered with the Subscribed Key received through Email and after restart it says Unexpected Error:null

photo
1

Could you send your logs.log file located on Justinmind folder to jim.support@justinmind.com?


Best,


Lidia