Unable to save any prototypes

Frankc shared this problem 3 months ago
In Progress

I am running ver.8.7.8 . doesn't matter if it is an existing shared prototype or a new prototype I built to test this problem with. When I chose to save or save_as I gen an "Error saving file" alarm box.

See attached files.

Comments (6)

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Thanks for reporting this - it's a very strange issue. Would you be able to attach your log files after you try to save? You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

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Thank you for responding. This morning I tried deleting the app and re-installing it. Same outcome. I am attaching the logs for you.

Files: logs.log
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It will not take the second file. I don't understand why because I can open logs.log.1 in Atom txt editor.

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OK, I copied logs.log.1 to my docs folder and renamed it. Here ya go.

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From the log files, we see that the prototype is stored within Dropbox and that there is a permissions issue. Our dev team is going to look into this to see if it's an issue on our end that's causing this, but a quick test would be to see if moving the prototype out of Dropbox and to your local machine allows you to save it.

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Just following up here - were you able to save the prototype on your computer?

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