Unable to login with An ErrorHas Occurred message appearing

Tony Konstantinidis shared this problem 1 year ago
Known

I am unable to login...with the following Error Message appearing:

See the log file

/Users/(username)/Justinmind/6.5.1/configuration/1503984805251.log.


Please help!

Comments (5)

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1

Dear Tony,


We're sorry you're encountering this issue. For further investigation, can you attach the log files here so we can get some more info about why this is happening? You can find the logs by going to:On PC: C://users/youruser/Justinmind[version]/logs.log On Mac [folder of the user]/justinmind/version/logs.log


Best,


Sonia Durán

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Hi Sonia,


Sorry but I am still confused into how to find the Log Files that you are asking for.

I have a Mac so need to go to the [folder of the user]/justinmind/version/logs.log as suggested...but I don't know how to do this.

Could you please detail for me the process in finding the logs for this dummy?!?

Thanks :)

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Hi there,

1. Click at "Home". (See the screenshot attached) .

2. Open the folder named "Justinmind"

3. Open the folder with the number of the version of Justinmind you are using.

4. Inside that folder you will find a file named "logs.log."

5. Send me the file logs.log

Best,

Sonia Durán

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Thanks for that.


I would never have found that without your help.

I have attached the logs.log files requested.

Looking forward to hearing back from you.

Files: logs.log
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Hi Tony,


If possible, can you try reinstalling the last version (8.1.0) of the application again from a fresh download here: justinmind.com/download. I can see also on our database that you are using a Free account. Is that ok? Kindly let me know how it goes.


Best,