Unable to Generate Default or Custom Reports

William Lewis shared this problem 3 years ago
Solved

I have tried on multiple occasions to export to to a Document. When I export to DOCX get an error message indicating an unexpected error has occurred we will try to fix this on the next update. After clicking ok a file is then created with zero bytes.


When I try to export to a Customized Document, after eating a file destination and unique file name I click on Generate Report and I get an error message saying Required Input Value Still Missing.


Just before doing that I notice that if I go to the Contents Tab in the Customized Document dialogue box there is a circle spinning as if its working on something (note this doesn't appear on the File + Configuration tab). But no matter how long I wait I still get the same error.


File size: 44MB


OS: Yosemite 10.10.2


Machine: MacBookAir Late 2010


Processor: 2.13 GHz


Memory 4GB

Comments (3)

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Hello William,


We're sorry to hear you're unable to generate reports. In order to determine why you receive this behavior, we would be grateful if you could send the following to jim.support@justinmind.com:


[folder of the user]/justinmind/version/.metadata/.log


[folder of the user]/justinmind/version/.configuration/.log


[folder of the user]/justinmind/version/logs.log


These log files are inside a hidden folder so first you’ll need to enable hidden files on your Mac. To do so, you may follow the instructions from this link:


http://www.mikesel.info/show-hidden-f...


It would additionally be of great help if you could provide the prototype file exhibiting this behavior, whether you are using a Retina display and the version of Justinmind being used.


Best,


Luisa

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Hi,

I'm having the same exact error? Could you please let me know what to do there? Also having a macbook pro late 2010 with High Sierra now...


Thanks

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Apologies for the late reply here, Vincent! Can you attach your log files in .zip format so we can see what failed in the export process? You can find the logs by going to this file path: [folder of the user]/justinmind/version/logs.log]

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