Transfer account to another user/email

Laura Ferreira shared this question 3 months ago
Answered

To whom it may concern,

I have one license to use Justinmind. I need to transfer the account and ownership to another colleague without having to upgrade my account, as my colleague will replace me.

How can I do that properly?

Thank you for your attention,

Laura Ferreira

Comments (3)

photo
1

Hi Laura,

We can help with this. We have sent you a verification email for the customer support portal so we can assist with this more securely.

Best,

Danielle

photo
1

Hi Danielle,

I haven't received that verification email. In fact I tried to access the customer support portal yesterday and I couldn't because of a wrong email or password. I tried to reset the password, but I haven't received the email to reset it.

However I can access my Justinmind account with my company email and password. Shouldn't it be the same credentials to access the customer support portal?

Thank you for your attention,

Laura

photo
1

We have verified your account, so you should be able to go to the portal and enter your email address to then set a password.

photo