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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
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Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
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- Help Center
  
  Training and User guides
- Q&A forums
  
  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
Pricing

New Topic

Community Support Topic Problem Uncategorized

The Justinmind server cannot be reached

Dexter Awoyemi shared this problem 21 months ago

In Progress

The same problem

Comments (13)

Danielle Schneider ● 21 months ago

Hi Dexter,

Apologies for any inconvenience!

May I ask if you're using a proxy connection? If so, you'll need to configure your settings in Justinmind to match your proxy.

If you're not using a proxy and you're still seeing this message, check that under Preferences -> Justinmind account -> that it lists your account URL as https://justinmind.com/usernote

If that doesn't fix things, please let us know.

Best,

Danielle

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Technical ● 5 months ago

Hi,

I am experiencing the same issue. What can I do?

I see the Prototype on the App, but everytime I tap to download, it gives me this error.

Please help

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Danielle Schneider ● 5 months ago

Can you explain more about the issue? Where are you trying to download a prototype? Do you have a screenshot?

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Technical ● 5 months ago

Please see link

https://www.dropbox.com/s/a5m1g4bmrdq65cf/LSFO2918.MP4?dl=0

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Danielle Schneider ● 5 months ago

Looks like it wasn't attached. Can you try again? If it's not in a common image file, you will need to compress it to .zip/.rar to attach it here.

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Technical ● 5 months ago

URL added

https://www.dropbox.com/s/a5m1g4bmrdq65cf/LSFO2918.MP4?dl=0

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Danielle Schneider ● 5 months ago

In the mobile app, if you click on the Hamburger menu on the left corner and then the 'Settings' text, is the network option that restricts downloads to Wifi disabled?

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Technical ● 5 months ago

no it's not

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Danielle Schneider ● 5 months ago

So all downloads are NOT restricted to wifi, or they are? If they are restricted to wifi, turn that off so you can load the prototype using cellular data, or connect to wifi.

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Technical ● 5 months ago

Wifi setting is set to Off

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Danielle Schneider ● 5 months ago

We think there might be a general server error at the moment because we're getting other reports of similar issues. We're looking into this right now, and I'll update you ASAP.

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Danielle Schneider ● 5 months ago

Ok, everything should be resolved now. Can you try viewing the prototype again?

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Technical ● 5 months ago

Hi Danielle,

Yes all seems fine now. Thanks.

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