Simulation not working on windows 10 Chrome

Mukund shared this problem ago

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So I have prototype that I would like to simulate. When I click on the simulate button, a new window opens up but the page is completely empty. I have attached a screenshot below. Can someone please show me what steps I can follow to make it work.

FYI: I have already tried to uninstall and re install again.

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The same problem

Replies (1)

Chloe Tomlinson ● 13 months ago

Could you send us the prototype and log files?

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

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Mukund ● 12 months ago

Hi,

I have attached the file below.

Thanks for your reply.

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Chloe Tomlinson ● 12 months ago

Thank you for attaching the log file, could you please attach your prototype file so then we can test it on our end?

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Mukund ● 12 months ago

Hi,

It is not letting me attach. The error message I am getting is has "incorrect file type" Pleas let me know what to do.

Thanks

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Chloe Tomlinson ● 12 months ago

You can compress it to .zip/.rar format and attach it here.

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Mukund ● 12 months ago

Hi,

I have attached it below.

Thanks

Files:

URL

Chloe Tomlinson ● 12 months ago

Thank you for sharing your prototype. We are unable to reproduce the problem you are running into. Which version number of Justinmind are you using? I have attached an HTML export of your Prototype, please see if you can open it in your Chrome browser.

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