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Retrieving trial files after paying for a licence

Answered Victor Conesa 8 years ago

I was testing Justinmind for my business and was working on some current design files when my trial period expired. I was surprised to find that I can't log in any more, and further, that user files are deleted at the conclusion of a trial. If I pay for a subscription now, as I planned, can you retrieve the files?

Replies (2)

Hi Jarrett,

Your files are deleted 10 days after your trial expires, so if it has been less than 10 days, they will still be in your online account if you purchase a subscription. Alternatively, you should still have the files locally on your computer and could upload them again if you decide to purchase a license.




Thanks for the quick reply. It had been more than 10 days since my account expired, but I was able to locate the cached copy on my PC. That'll sort me out for this client at least.

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