Retrieve a license from a colleague

Sophie Muto shared this question 2 years ago
Answered

How to retrieve the license from my colleague who is no longer using the product? On my laptop Prototyper is giving me the message "Unable to lock license. No more copies allowed". How can I fix this?

Comments (3)

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Hi Sophie,


Your colleague should deactivate the keys by following this path: "Help`" - "Unregister key"


Best,


Sonia Durán

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Hi Sonia,


Thank you for your answer.


How she can do that as she already uninstalled the soft on her laptop ?


Sophie

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Hi Sophie,


In that case, send the license key number to jim.support@justinmind.com and we can add an activation for you.


Best,


Danielle