Reset password not working

Dee Skiver shared this problem 1 year ago
Not a Problem

The system will not allow me to reset my password. I get the error shown in image.


Path to problem:

https://www.justinmind.com/usernote/listProjects.action

https://www.justinmind.com/usernote/userPage.action?userId=179xxxxx

forgot password link

enter email

https://justinmind.zendesk.com/access/unauthenticated


Help would be greatly appreciated.

Comments (6)

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1

Hi Dee,


Your accounts for your online Justinmind account and our customer support portal are different, and use different credentials. If you'd like to reset your password for your online Justinmind account, go here: https://www.justinmind.com/usernote/newPass.action

If you'd like to reset your customer support portal password, go here: https://justinmind.zendesk.com/ and click 'forgot password'.

Hope this clarifies things.


Best,

Danielle

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Please look at the image I attached. It says, You cannot reset your password, that's what I need help with.

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Hi Dee,


If you're seeing that message, it means you're not a user in the customer support portal. If you're the account owner of your license, you should have received an email telling you to specify credentials for your customer support portal account that was automatically created when you purchased Justinmind. If you're not the account owner, then unfortunately you won't be able to access the customer support portal.


Best,

Danielle

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I am the owner, but I don't recall what I set the password as. I just need to reset it. Please see the attachement

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Danielle, please see my last comment and the attached image.

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Hi Dee,


Sorry for the delay in getting back to you! It looks like the customer support portal account for your email had not been correctly created. I have recreated your user from your @ipfs email. You should receive an activation email and will be able to designate your password.


Thank you for your patience in resolving this.


Best,

Danielle