proxy problems logging in to JiM

Michael Sheun shared this problem 1 year ago
In Progress

Hi I am getting this message as soon as I start up the software on my Mac (see attached) I have turned off my proxy and tried starting again but still has the same message. Last time I was using this software was 4 weeks ago with no problems. Nothing has changed since that time and now I cannot use JiM. I need to get a prototype sent to a client today so any suggestions on fixing this problem is much welcomed.


Mike

Comments (3)

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Hi Mike,


We're assisting you in the customer support portal right now.


Best,

Danielle

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Hi, can any of the support team find a resolution?? We have now missed the deadline to supply a client with a prototype. I had an email this morning at 7am saying you are looking to find a resolution which I replied to. It is now 5pm and still no contact. Where is there support?


Mike

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Hi Mike,


We apologize for the delay - we have two offices and there is a time difference between them.


Best,

Danielle