Prototyper crash on start-up. Windows 7

Joel Jönsson shared this problem 1 year ago
In Progress

Hello!


I'm trying to evaluate JustInMind, but right now it's really hard since it crashes on start-up leaving no trace behind. I'm running Windows 7 64bits. I have tried to re-install it etc but get's the same problem. Please let me know what to do / try out!

Comments (4)

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Update: I installed Windows 10 but still get the same error. Please point me in the right direction!

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Hi Joel,


We're sorry that you're encountering this. Can you send us the log files so we can see what might be happening? You can find out the logs by going to : On PC: C://users/youruser/Justinmind[version]/logs.log On Mac: [folder of the user]/justinmind/version/logs.logPlease attach logs.log and logs.log.1 (compressed them into .rar to attach them here)


Best,


Sonia Durán

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Hi Sonia,

Thank you for the response!

The problem is I'm not getting any error logs so I'm not quite sure what to do..

/Joel

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Hi Joel,

Can you try to find out if you have some logs at this path: usuari/Justinmind/[version]/.metadata/.log

Best,

Sonia Durán

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