Prototype setting error for android (size 1080*616)

Wltn1126 shared this problem 31 days ago
In Progress

Hi.

I'm inserting a capture of an Android phone (which is Huawei P20 pro).

So I set the custom setting as 1080*616.

As I inserting the capture, the prototype setting just had changed to the basic size, 360*600.

How can I keep my custom setting to insert tons of smartphone captures?

Comments (6)

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Thanks for letting us know about this. Can you list out the steps you take in more detail for this problem to happen? We haven't been able to reproduce this. If possible, can you include a screen recording of the process?

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I included a screen record.

Thanks for answering.

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The issue is that clicking on the image icon to import will create a new screen with the default resolution, rather than resolution of the image you're selecting. Instead, you should create a new screen by clicking on the '+' icon, giving the screen the resolution you'd like, drag an Image widget to the screen and select the image from your files.

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Hi.

I tried the solution that you gave. And there is the video.

Again, an image does not place the exact PLACE.

I don't have any similar issue with iPhone Screenshots.

Looking forward to your answering. Thanks.

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http://sendanywhe.re/723JCJSF


There's a link for the screen record on this issue.

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The image will be placed wherever your cursor is when you drag the image onto the Canvas. You can try placing an Image widget onto the screen at the top corner of the Canvas and then select the image from your files. That should have everything lined up correctly.

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