Problem with JIRA Plugin

prototype user shared this problem 2 years ago

Not a Problem

When I try to import requirements from JIIRA The screen shows a message "Importing Requirements from JIRA" but just hangs and freezes. Please advise.

Comments (3)

Danielle Schneider ● 2 years ago

Hi Rechell,

Thanks for reporting this. Can you attach your log files when this happens? ou can find your log files by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: C://users/youruser/Justinmind[version]/logs.log

Please attach both logs.log and logs.log.1

Best,

Danielle

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prototype user ● 2 years ago

Hi I have attatched both files. Please advise

Files: logs.log

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Danielle Schneider ● 2 years ago

Hi Rechell,

You're seeing that message because your account is locked. This is the message from jira:

"Access was denied because the account credentials provided are reported as locked.

Please contact the Corporate Help Desk to have your account unlocked."

So you'll need to contact Atlassian support about this.

Best,

Danielle

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