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Community Support Topic Problem Subscriptions & Licenses

problem with an account linked to a trial version

Belen shared this problem 3 years ago

Solved

Hello

I've got a trial version which was linked to an email account. A month ago, I got the licensed version of Justinmind (the key was register successfully). When I sing in using my email, it is blocked due to trial version was expired. My question is: how can I link the new licensed version to my old account? Is it possible or I have to sign in again with the same email address?

Please, I need to publish my prototypes to my users, so I need an answer ASAP.

Thank you very much in advance

The same problem

Comments (3)

1

Sonia Durán ● 3 years ago

Hi Belen,

If you are using Usernote you should select the email you have used to purchase your license on the dropdown list (see screenshot).

Best,

Sonia Durán

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1

Belen ● 3 years ago

hello Sonia

This is part of the problem. The email i've used to purchase the license is the same that I've used with the trial version.

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1

Danielle Schneider ● 3 years ago

Hi Belen,

Write to jim.support@justinmind.com with your license key listed and we'll look it up in the database for you and we can resolve this.

Best,

Danielle

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