problem with an account linked to a trial version

Belen shared this problem 2 years ago
Solved

Hello


I've got a trial version which was linked to an email account. A month ago, I got the licensed version of Justinmind (the key was register successfully). When I sing in using my email, it is blocked due to trial version was expired. My question is: how can I link the new licensed version to my old account? Is it possible or I have to sign in again with the same email address?


Please, I need to publish my prototypes to my users, so I need an answer ASAP.


Thank you very much in advance

Comments (3)

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Hi Belen,


If you are using Usernote you should select the email you have used to purchase your license on the dropdown list (see screenshot). 95672dced433fc6e0f60a476817f349e


Best,


Sonia Durán

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hello Sonia


This is part of the problem. The email i've used to purchase the license is the same that I've used with the trial version.


16e12bcfaa0df54ac47452fb85176691

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Hi Belen,


Write to jim.support@justinmind.com with your license key listed and we'll look it up in the database for you and we can resolve this.


Best,


Danielle