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problem with an account linked to a trial version

Belen shared this problem 5 years ago
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Hello


I've got a trial version which was linked to an email account. A month ago, I got the licensed version of Justinmind (the key was register successfully). When I sing in using my email, it is blocked due to trial version was expired. My question is: how can I link the new licensed version to my old account? Is it possible or I have to sign in again with the same email address?


Please, I need to publish my prototypes to my users, so I need an answer ASAP.


Thank you very much in advance

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Sonia Durán ● 5 years ago

Hi Belen,


If you are using Usernote you should select the email you have used to purchase your license on the dropdown list (see screenshot). 95672dced433fc6e0f60a476817f349e


Best,


Sonia Durán

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Belen ● 5 years ago

hello Sonia


This is part of the problem. The email i've used to purchase the license is the same that I've used with the trial version.


16e12bcfaa0df54ac47452fb85176691

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Danielle Schneider ● 5 years ago

Hi Belen,


Write to us with your license key listed and we'll look it up in the database for you and we can resolve this.


Best,


Danielle

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