Popup information box and save option didn't respond any sort of click or escape key

Caylinlshaw shared this problem 20 days ago
In Progress

A pop up information screen (After I was trying to change a color) wouldn't respond via any click. I had to force quit to exit the program because when it asked me to save my design it wouldn't respond to any clicking either.

Comments (4)

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Thanks for reporting this to us! Would you be able to attach your log files? They should provide us with some information behind the crash.

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

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Is there a video on how to the log files for mac that you mentioned? I'd for sure send them

! Are you talking about folders in the actual program when you open it up? or somewhere else on the computer?

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They're somewhere on your computer - here's how to find them:

1. Click on the spotlight search icon in the upper right corner of your Mac. Search for your user name.

2. Open that folder and then open the Justinmind folder.

3. Open the most recently updated version folder in there.

4. You should find logs.log and possibly logs.log.1 in there.

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I think I found it! Is this what you are looking for?

Files: logs.log