Poor customer service

chris donlon shared this problem 1 year ago
Known

I emailed JIM to cancel my subscription, they refused to cancel my subscription and refund my money. I produced the email requests and had numerous follow up conversations. Despite this they still refused to refund the US$30. Pretty poor ethics and customer service

Comments (1)

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Hi Chris,


We are sorry we can't satisfy you with a refund. We have a clear and transparent refund policy that is the same for all of our customers, no exceptions allowed.


Best,


Sonia Durán