Upvote 1

Poor customer service

Known chris donlon 7 years ago

I emailed JIM to cancel my subscription, they refused to cancel my subscription and refund my money. I produced the email requests and had numerous follow up conversations. Despite this they still refused to refund the US$30. Pretty poor ethics and customer service

Replies (1)

Hi Chris,

We are sorry we can't satisfy you with a refund. We have a clear and transparent refund policy that is the same for all of our customers, no exceptions allowed.


Sonia Durán

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