Notifications review not able to unable

Jeroen Jansen shared this problem 1 year ago
In Progress

I have received an invitation to review a prototype. But every comment I get in my inbox. So I clicked on the link to manage my notifications, but it says: You are not reviewing any prototype. ??

I keep receiving mail, how can I change this.

I have an trail account.

Comments (3)

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Hi there,


Make sure you're logged into the correct account and that you're selecting the right user account. If possible, can you attach a screenshot of the page where you attempt to see the notifications? This will help us figure out the issue.


Best,

Danielle

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Logged into the right user. The user I want to change the notifications on, the same user who gets the e-mail with a link to this page. See screenshot.

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Hi there,


Try looking to the drop down menu at the top of the page where it lists your email account and TRIAL ACCOUNT. Click on that and switch to the other available user.


Best,

Danielle