I just installed the free version and try to login but it keep saying no available account even I managed to update my password. Please help.
Can you attach a screenshot of the error message?
Also, where/how did you update your password?
Hello, I am having the same issue here. Please help.
Can you take a screenshot of the Settings? Click the 'Settings' text in the login window.
Sure, here it is!
Thanks for sending that along. Can you also attach your log files? They should show some more information. You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Please find attached the requested files.
Let's try this:
If those steps work, what happens when you try to share the prototype? If one of the steps doesn't work, let me know.
So, step 2 did not go through completely. I signed in on the web version but the .vp did not download. I also tried opening another .vp from my saved prototype but when trying to open I am still signed out of the tool (while signed in in the browser).
Ok, try steps 1 and 2 again, and when the browser loads, copy the browser URL and paste it here.
We made a change to the trial account - can you try steps 1 and 2 again? Does anything download this time?
So yes, the vp file is downloading, but when I open it, I am still logged out (and on same window as before on my windows session)
Can you attach the .vp file that downloaded? You can compress it it .zip/.rar to attach it here.
Ok, here is it
Ok, let's try the process once more.
Thanks for your patience.
Hello, the .vp file is downloading but when opening, I am still logged out.
Please attach the .vp file again here.
Here is the .vp file
Ok, let's try this:
So I did all that, but now when I am trying to go through the connection process and log in via the browser, the .vp file is not downloading anymore.
Please help, as this is very urgent that I can work on my prototype. thank you
Please try unzipping and opening the attached file.
Hi, Thank you for replying. I an still going in circles here:
When I try to open the file, I am logged out, so I do "log in via the browser", I download and open the .vp file and I am still logged out.
Hi, do we have any idea of what is causing this issue?
If possible, can you attach a screen recording of the process of opening the file and what happens after? We aren't sure why this issue is occurring.
Hello Danielle, I tried again this morning, saving the .vp file that is opening from the browser before opening it, and it worked. I am now logged in and can use the tool. Thank you for your help.
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