No access to old company account but still debit from private credit card

Laura Radke shared this problem 6 months ago
In Progress

Hi JustinMind,

I have a big problem. One year ago I registered with my old company mail address and I have subscribed. But now I don't work for this company anymore and don't have access to this account...I think this address even doesn't exist anymore...so that I can no longer cancel the subscription, which will continue to be debited from my private credit card....

I'm so desperate because I don't have a clue what to do. 😞


Please reply.

Thank you in advance

Laura Radke

Comments (3)

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Hi Laura,

We can definitely get this resolved - I've sent this to our licensing department and you'll hear back from them soon!

Best,

Danielle

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Hi Danielle,

Thanks for your answer. I haven't heard from them yet, but I hope it clears up quickly.

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They'll get back to you ASAP - there's currently a holiday in their location (Barcelona, Spain) so there might be a brief delay.

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