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Tour
- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
Examples
Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
Learn
- Help Center
  
  Training and User guides
- Q&A forums
  
  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
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New Topic

Community Support Topic Problem Subscriptions & Licenses

new Trial version requires sign in

tj theo shared this problem 2 years ago

In Progress

I have just installed JustInMind on a my system. On my first use after installation, I clicked "Sign In" on the top right corner. And ever since then I have been unable to access the Application. it keeps asking for Sign In, and if i enter my credentials, it still says "Incorrect Email or Password".

I uninstalled and reinstalled, it still acts the same way. Please how can i continue with the trial session.

Files: jim stalled.PNG

The same problem

Comments (1)

Danielle Schneider ● 12 months ago

Hi there,

Apologies for any inconvenience. Can you try resetting your password here https://www.justinmind.com/usernote/newPass.action ? If you're still unable to sign in after that, please let me know.

Best,

Danielle

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