my justinmind editor app is no longer opening

scott bole shared this problem 11 months ago
Known

my justinmind editor app is no longer opening for some reason. I've deleted and redownloaded the app a couple times and it still won't open I don't know why.

Comments (4)

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Dear Scott,

May I ask if you explain more about this issue? When does it happen? Do you see any error message?

Also, if possible, can you save and send** us the log files?

You can find the logs by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

**You can attach them in a .rar format, or upload it to a file sharing service such as Dropbox, and attach the link to it here.

Best,

Sonia Durán

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Dear Scott,

We've been reviewing the log files. Did your computer crash on November 10th around 15.51? We've detected that all the problems you are experiencing come after this interruption. Can you delete the following folder and see if you can restart the app after? [folder of the user]/justinmind/version

Let me know how this works for you.


Best,


Sonia Durán

PS: Do not reply to the default email (noreply@justinmind.com)

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I am not sure what folder you are asking me to delete. Could you please elaborate. Thank you.

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Go to your user folder. Then delete the folder named Justinmind.


Hope this helps.


Best,