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Justmind is not Starting in my laptop even if it get installed properly.

Known Sumit 17 months ago
Best Answer
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Hello,

Thank you for reaching out. What are the specs on the computer that you are using?

Thank you,

-Chloe

Replies (1)
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1

Hello,

Thank you for reaching out. What are the specs on the computer that you are using?

Thank you,

-Chloe

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1

Laptop Name - Lenevo Legion 5

Laptop's Processor - Ryzen 5 4600H Hexa core

OS - Windows 10 home

Graphic Processor - Nvidia GeForce GTX 1650

Storage type - SSD 256 + HDD 1TB

RAM - 8GB

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1

Hello,

Can you attach your log files so then I may take a look and see what the problem is?

You can find them by following this file path:


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Thank you kindly,

-Chloe

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1

Okay....

I have attached it.


Thank you!!

Files: logs.log
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1

Hello,

Thank you for attaching those log files. Could you run through this process for me?

- Uninstall version 9

- Go to your user's folder, open the Justinmind folder there and delete any folder that has 9.4 or any version starting with 9

- Download the installer from here https://www.justinmind.com/download

- Install and launch again


Please let me know if this works. If it doesn't work, I believe it is a bug that we are still working on fixing.

Thank you kindly,

-Chloe

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1

It is again still not opening, whenever I try to open it, it just get blink and get close.

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