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Justmind is not Starting in my laptop even if it get installed properly.

Known Sumit ● ago

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Chloe Tomlinson ●

Hello,

Thank you for reaching out. What are the specs on the computer that you are using?

Thank you,

-Chloe

Replies (1)

Chloe Tomlinson ● ●

Hello,

Thank you for reaching out. What are the specs on the computer that you are using?

Thank you,

-Chloe

Sumit ●

Laptop Name - Lenevo Legion 5

Laptop's Processor - Ryzen 5 4600H Hexa core

OS - Windows 10 home

Graphic Processor - Nvidia GeForce GTX 1650

Storage type - SSD 256 + HDD 1TB

RAM - 8GB

Chloe Tomlinson ●

Hello,

Can you attach your log files so then I may take a look and see what the problem is?

You can find them by following this file path:

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thank you kindly,

-Chloe

Sumit ●

Okay....

I have attached it.

Thank you!!

Files:

Chloe Tomlinson ●

Hello,

Thank you for attaching those log files. Could you run through this process for me?

- Uninstall version 9

- Go to your user's folder, open the Justinmind folder there and delete any folder that has 9.4 or any version starting with 9

- Install and launch again

Please let me know if this works. If it doesn't work, I believe it is a bug that we are still working on fixing.

Thank you kindly,

-Chloe

Sumit ●

It is again still not opening, whenever I try to open it, it just get blink and get close.