Hello,
Thank you for reaching out. What are the specs on the computer that you are using?
Thank you,
-Chloe
Laptop Name - Lenevo Legion 5
Laptop's Processor - Ryzen 5 4600H Hexa core
OS - Windows 10 home
Graphic Processor - Nvidia GeForce GTX 1650
Storage type - SSD 256 + HDD 1TB
RAM - 8GB
Can you attach your log files so then I may take a look and see what the problem is?
You can find them by following this file path:
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thank you kindly,
Okay....
I have attached it.
Thank you!!
Thank you for attaching those log files. Could you run through this process for me?
- Uninstall version 9
- Go to your user's folder, open the Justinmind folder there and delete any folder that has 9.4 or any version starting with 9
- Download the installer from here https://www.justinmind.com/download
- Install and launch again
Please let me know if this works. If it doesn't work, I believe it is a bug that we are still working on fixing.
It is again still not opening, whenever I try to open it, it just get blink and get close.
Replies have been locked on this page!
Hello,
Thank you for reaching out. What are the specs on the computer that you are using?
Thank you,
-Chloe
Hello,
Thank you for reaching out. What are the specs on the computer that you are using?
Thank you,
-Chloe
Hello,
Thank you for reaching out. What are the specs on the computer that you are using?
Thank you,
-Chloe
Hello,
Thank you for reaching out. What are the specs on the computer that you are using?
Thank you,
-Chloe
Replies have been locked on this page!