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justinmind freezing

JACEK shared this problem 10 months ago
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//PLEASE REMOVE ATTACHMENT BEFORE POST WILL BE PUBLISHED - THANKS

Hello,

I am working on big and quite complex prototype. I was ok with more or less stable 8.7.0 version, however I was 'forced' to move to the 9.XX version due to problem with disapearing content from all datamasters after certain number of datamasters created.


Currently using 9.12 I am unable to work more than 10-30 minutes, depends on screen I am on. Application freezing and I have to restart it and try to use again couple of minutes before next freeze. It is no possible to work this way. I spent entire day to modify just few elements on the screen.

If any performance tuning parameters available for 9.xx I will appreciate to share how to make config changes.

I will be more than happy for direct contact, and troubleshoot the case, so community could adjust performance as well.


Thanks,

Jacek

Replies (1)

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Hi Jacek,

From the log files (thanks for those) we belive something is crashing in the background that is making the product go slow. Would it be possible for you to send us the prototype file so we can check what is making it crash? Like the previous message, we will delete the attachment before publishing the comment.

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Hello Victor,

Sure - I am trying to upload it, but seems file is too large. Do you have any other way to upload the file?


Thank you,

Jacek

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You can try something like this https://wetransfer.com/

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Hello Victor,

Here attached link.


BR

Jacek

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Got it

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There seems to be some kind of memory leak. Sadly, we won't be able to get a fix until after the holidays. Sorry about that.

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Thats really ok, we all need to rest after hard year, and thank you again for your support!

Enjoy holidays and Happy New Year!

BR

Jacek

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Likewise!

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