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justinmind doesn't open on macOS big sur 11.2.2

Konsti0114 shared this problem 59 days ago
Known

I'm trying to open the app from the applications and it doesn't work. It shows that it's opening and suddenly it stops without a message or an error.

Comments (6)

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1

Hello,

Can you attach your log files so then we can take a look?

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Thank you kindly,

-Chloe

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1

Here are my log files

Files: logs.log
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1

Could you check to see if you have some log files on the ‘configuration’ folder?

Here is the file path:

Windows : installation folder/app/configuration

Mac: Justinmind.app/Contents/Java/configuration

If there are log files in there, could you attach them here?

Thank you,

-Chloe

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1

That's all the log files it had.

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2

Hello,

I am reaching out to our second-level of support for help on this issue and will get back to you once I've heard back.

Thank you kindly,

-Chloe

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1

Hello,

There is a crash that you experienced that will be fixed in the next update, meanwhile as a workaround to launch the application you can try to remove the preferences.xml located at:

[folder of the user]/justinmind/version/preferences/preferences.xml.


Let me know if this works!


Thank you,

-Chloe

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