justinmind app won't show shared prototypes

Jer Emch shared this problem 1 year ago
Known

When I log into the Justinmind app on an iPad to review my prototypes, they are no longer showing any prototypes. However, when I log in using my same credentials on another iPad, my prototypes are visible. Prototypes used to display on my iPad, but they aren't any longer. I've logged out, restarted the iPad, to no avail.

Comments (6)

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Hi Jer,


Your issue seems to be related with the Internet connection. Can you try refreshing by swiping down the prototypes list and see if appears the prototype?


Best,


Sonia Durán

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Hi Sonia,


I've swiping down a few times, as well as over different wifi connections. The loading spinner thinks for a moment, but doesn't return any results. Is there a limit on how many devices connected to my JIM account that are preventing it from working? I have a work device (the iPad that isn't showing prototypes now), my personal iPhone, and a co-worker's iPad logged in using my credentials to review.

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I was able to fix this by deleting and reinstalling the app. Still not sure why this happened though.

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Hi Jer,


That's odd as usually this happens just when the internet connection is not working properly. Please keep me informed if you experience any other issues related with this.


Best,


Sonia Durán

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Hi,


I can't view the shared prototype in the app. Is anyone else having this problem?

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What happens when you try to view your shared prototypes? Do you see an error message? If so, can you list what it says here?

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