JIM keeps crashing when I click on a screen that is a duplicate screen of another screen.

Shilpa shared this problem 2 years ago
Solved

JIM keeps crashing as I click on a screen. There are 3 screens that are duplicates of screen 1 and these are the only ones that cause JIM to say "An unexpected error has occurred. We apologize for the inconvenience. We will try to fix this error on the next update. We appreciate your patience."


Using Macbook Air OSX Yosemite 10.10.5. Please help me resolve this. I need to turn in a project on Monday morning!

Comments (1)

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Hi there,


We're sorry you're encountering this error. Can you send your .vp file along with your log files and we can work to resolve this?


You can find your log files here:


On PC: C://users/youruser/Justinmind[version]/logs.log


On Mac [folder of the user]/justinmind/version/logs.log


Best,


Danielle