Justinmind-logo
 

I just downloaded Justmind 9.1.6 on my windows Laptop, and tried to run it but it won't open..

Christianjamel17 shared this problem 6 months ago
Solved

here's my log

Files: logs.log

Comments (7)

photo
1

Hello,

Thank you for reaching out and attaching your log files, could you attach your preferences and layout files?

You can find them here on PC: (C://users/youruser/Justinmind[version]/)

Please let me know if you have any questions.

Thank you,

-Chloe

photo
1

all I see is the metrics and log files. There are no preferences and layout files.

photo
1

Open with Google

photo
1

Hello,

The issue you were experiencing has been fixed in today's update.

Please let me know if you have any other questions.

Thank you,

-Chloe

photo
1

then I will download again the installer?

photo
1

Hello,

If you have time, could you please follow these steps to see if this helps:

- Uninstall version 9

- Go to your user's folder, open the Justinmind folder there and delete any folder that has 9.0 or any version starting with 9

- Download the installer from here https://www.justinmind.com/download

- Install and launch again


Please let me know if this works.

photo
photo
1

all I see is the metrics and log files. There are no preferences and layout files.