I can't remove user! (Whom already signed out)
There're two problem here.
Firstly, I can't remove user from my account via User Management tab. (I'm project owner, by the way.) every time I click the remove this user button it keep saying that User that I wanted to remove must signed out from JustInMind desktop app. She already signed out as it told, but I still can't remove her account! She even tried turn off her PC, but this problem still goes on.
And Secondly, Since this problem above have happened, I tried to contact to Customer support. However despite I had entered my ID and PW correctly, that page have not let me sign in but saying "Cannot sign in suspended user #371589121852". This is nonsense, This is my first time to use customer support. Why am I a suspended user?
I tried everything I can, please help me.